Jomo R

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Verified Reviewer
| map-marker Queens, New York

DO NOT DO PERSONAL TRAINING UNDER KEELIN EICHERT!!!

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Retro Fitness - DO NOT DO PERSONAL TRAINING UNDER KEELIN EICHERT!!!
Retro Fitness - DO NOT DO PERSONAL TRAINING UNDER KEELIN EICHERT!!! - Image 2
Retro Fitness - DO NOT DO PERSONAL TRAINING UNDER KEELIN EICHERT!!! - Image 3

I attended this gym since 2018, never had any issues with the club until I discovered management is GRADE A TRASH!!!!. Literally the WORST OF THE WORST!!

Go here if you want to be LIED TO AND/OR INSULTED, Specifically the district personal training manager Keelin Eichert. After letting my trainer know I didn't want to continue training, he told me he would handle it with management. I wasn't satisfied with the trainer or the training. I thought that was the end of it but then a month later (after no communication from the trainer or management) I get a bill for training.

Immediately I call Retro and the front desk told me to call Keelin Eichert because she manages training. I called her to no avail and left a message. I called my bank to stop authorizing payments for this service .Throughout the week I called Keelin and left more messages. I left messages with the front desk for them to relay to her..two weeks had passed and I was fed up.

I emailed her as well then I began asking about her schedule, this way I can intercept and speak to her in person. The first time it didn't work, no one seemed to know where she was but the second time I got to her. Ridiculous to say the least but I got straight to the point and told her that my training was supposed to be canceled. Explained to her what happened and went over the guidelines of cancellation.

Below are your rights to cancellation for personal training:

A.

If upon a doctors order, you cannot physically receive the services because of significant physical disability for a period in excess of six months.

B. If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing.

C. If you move your residence more than twenty-five miles from any health club operated by seller. Member must provide one of the following documents showing the new

address; Utility bill, lease, or a drivers license.

E.

If the services cease to be offered as stated in the contract.

The trainer admitted he dropped the ball he was new and wasn't sure how things worked and apologized to me. Keelin was gunho about me buying out the remainder of my contract which i told her wasn't going to happen and somewhere in the conversation changed her cadence offered to cancel so long as I provide her with an out of state license, I told her I had one but it was expired and she said that's okay "it doesn't hurt my pockets". It took me a couple days to find but I found it and sent it to her. She then replied "I am so sorry but we can not accept anything that is expired...".

I tried jogging her memory, and she replied I told her this is what she asked for and regardless I had a contractual right to cancel (as per E) because the service was no longer provided to me when the trainer ceased any contact with me (even when I texted him about this situation - he never responded) and management made no attempt to contact me or make themselves available to be reached as proven in my attempts to reach Keelin. No one ensured I was satisfied with the service I was receiving (which i was not) or if I was receiving any service at all. Then Keelin said they have at least 10 trainers on staff and at any time she could have switched my trainer if I wasn't happy with the one I was assigned. None of this information was provided from the beginning and either way I couldn't do this without the assistance of management.

Keelin was very condescending throughout our exchange with remarks like "I am sorry that you feel that my management is impeccable. I am certain it is because you are attempting to break contract terms and demands and I am unable to allow you to do such a thing." This was after I called out the lack of service provided and unprofessional means of conflict resolution. And she even attached a picture of her receiving an award at the Retro Fitness awards gala, in case I questioned her "credibility".

At the beginning of the month I got her a doctors note (satisfying A).Now Keelin is saying that until I pay the past due balance of $689.70 which was accrued after I canceled with the trainer and after they had broken contract due to poor management, I cannot cancel the contract. DO NOT SIGN UP FOR PERSONAL TRAINING UNDER KEELIN EICHERT!!!

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Loss:
$690
Pros:
  • Clean facility
  • Gym stays open late
Cons:
  • Rude and condescending management
  • Poor management
  • Manager doesnt care about customers
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Cancellation of service and adjustment of past due balance to $0

1 comment
Camrynn Bzy

That voice: she’s miserable and will do whatever she can to make you miserable. Contacting the department of consumer affairs, Federal Trade Commission is going to bring her back to reality.

She wants your money: she has no customer service skills. The state of New York will investigate!

Ahkeem Xny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Masks

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Your New Springville gym in Staten Island does not make members wear masks.
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User's recommendation: Don’t join

Khalil H Pbf

I don't want

Hlo my name is Khalil haider I need cancel my membership my phone number 917834****
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Preferred solution: I need to cancel my membership

Anonymous
map-marker Union, New Jersey

Billing

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Despite freezing my membership I was charged the monthly fee. I am being threatened with being sent to collections for a monthly payment and no one seems to be able to refund the charge for a service I did not receive
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Sandy G Cqf

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Verified Reviewer
| map-marker Brooklyn, New York

Canceling membership

No one answered. I left message.
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Anonymous
map-marker Apopka, Florida

During Covid 19 they refuse to cancel my account and continue charging

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During covid 19 pandemic, i wrote the local fitness center to cancel membership 2x, and they continue to charge my account. Now, instead of temporarily cancelling membership. It's definitely never going there again and cancelling forever. If you can't respect your members during a global pandemic in which i am afraid to attend social gathering you don't respect yourself as a company and therefore you must pay the penalty. I have froze my bank account and i will spread the word now. Welcome to the era of social media, where the customer should get what they pay for and that's outstanding customer service.
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User's recommendation: i will talk to everyone about Retro Fitness now.

Rebecca B Uuy
map-marker The Bronx, New York

Membership

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Im trying to cancel my membership and Im getting push back from the manager. I need a call back ASAP.
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Preferred solution: Member cancellation

Anonymous
map-marker The Bronx, New York

Unknown charge

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On oct 14,2020 i was charged my monthly fee of $20.89. Then on oct17,2020 i was recharged. Yet this time it was $41.79. Which is double the monthly fee. I would like to know why and what for????
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Salim Z Izy
map-marker Jersey City, New Jersey

Enquiry

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I am a member and since last year I have been out of the country.therefore I wasnt going to the gym..retro has reported me to collections and they are requesting an amount from me eventho I wasnt using the gym..I jst came back and I want that record out of my credit report please? Let me know please
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Preferred solution: Reported to Collections

Anonymous
map-marker Neptune City, New Jersey

Rude employee

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There are 4 elliptical machines upstairs in the Wall Retro but you could use only one. The others had signs taped on them. The one you could use had a TV which did not work. After I used the strider I went back to the machines to look at them and the only one you could use was not plugged in!! I told the employee at the desk to please come upstairs with me and I could show him what was wrong. The whole time he complained, "I have a bad back and can't climb stairs, I'm a friend of the owner and only doing this as a favor". When he got to the top of the stairs, while I was speaking to him, he left and walked back down. How rude!! Also, the TV's never get any channels. Since they reopened there are 3 stations, News12, CBS, and Fox5. They had 5 1/2 months to figure it out. There is always a problem. I'm going to try the Neptune location but if that isn't any better my husband and I are canceling.
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Anonymous
map-marker Brooklyn, New York

Violations of NYC regulations on Covid

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I went to a gym in Astoria Queens NY I used to go to yesterday. No social distancing, crowding in locker room, spat at in there by guy who refused to stay six feet away, no one wiping down equipment. Complained to manager, who apologized, but damage is done. This gym could be closed down by NYC if they do not crack down on members flouting rules openly.
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Jaye G Pfo

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Verified Reviewer
| map-marker East Farmingdale, New York

I can’t seem to get anyone to answer me

My complaint is that I paid in advance for the year in cash and they closed and I have not received a refund!!
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Loss:
$300

Preferred solution: Full refund

Anonymous
map-marker Pontiac, Michigan

Payment

Unauthorized charges I didn't agree to
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Raynard Kfi
map-marker Orange, New Jersey

Why are you charging my card a annual fee when the gyms have been closed for 5months

You cant even get in touch with no one
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User's recommendation: Make sure you can get in touch with higher Authority before joining any gym

Ali H Vxz

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Verified Reviewer
| map-marker Wilmington, Delaware

Mistreated at the gym and want to stay there drama free

Hello mr.Casaburi. My name is ali hussein and I’ve been a member at the retro location on Kirkwood Highway,Delaware since2017.

I’ve always been treated with the utmost respect and I appreciated it up until yesterday. I made my way in the gym and I believe the manager “mike”, he was sitting in the front by the blender as I approached the gym by around8:05-8:15pm(I work everyday and long hours the gym is the only hobby I can obtain) the first thing he said “you good,what’s your problem?” I told him I’m good.then he replies “you can’t come into the gym without a mask” when I entered around that time most of the gym members were not wearing masks and neither was he and a few of the workers while they were having a non elbow touch meeting.and prior to that the same “manager” just a few days before, he was working out at the gym without a mask.even though the contradiction was absurd I went and got my mask. I asked him how is that fair when most of these people aren’t wearing masks?i guess because he felt some type of entitlement or something he proceeded to look at me rudely and nasty. So I told him “ it seems like you like drama and I don’t have time for that,stop looking at me please” if you look at your cameras he approached me without following covid guidelines and came right into my face.

I said sir this is considered a threat,the only authority that can be this close to me is the cops, he moved and a lovely young female employee addressed the situation and told me don’t worry about it and I apologized to her and continued to workout. Today I get a call from another “manager” named Leah while I’m at work telling me that I’ve been revoked from the gym vouching for him about my conduct, also falsely accusing me of another problem with a former worker which she said was “ A black girl named Carey”. Then tells me to inconveniently come to retro at 1:00pm tomorrow to apologize to him for something I did not stirr.Sir I’m a working father who left nyc to live in Delaware. I’m out here to make a living and not problems.i understand they’re young and naive.

All I’m asking is they let me be to my workouts since 2017(no problems).you seem like the only person I should apologize too, for that I’m sorry if you think I’m looking for trouble at the GYM(my only sanctuary). I don’t want to press any charges, I love this gym way to much for petty misunderstandings...thank you sir and retro

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Pros:
  • Sanctuary after work

Preferred solution: I want to stay at the gym and be left alone.thank you