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Retro Fitness - Unhappy member

Cleanliness of the gym is terrible. The garbage is smell terrible. The employees have all left the new employee working today is brand new and was left on her own not knowing what to do. The mats are falling apart and disgusting.
2.8
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Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Neptune City, New Jersey
#1292501
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Retro Fitness - Rude Service

Your emails are rude. You are extorting me for money. I want to cancel my membership with your gym with no fees. I have intention of calling the police and have record of your emails.
#1289855
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Retro fitness is ridiculous. They cheat people out of money. They steal and lie. They have new faces every month. What's going on that Retro can't keep the same employee's? The General managers steal from their employees and get away with it!!! How can this keep...
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1.0
#1288294
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On June 22nd I decided to head for a workout, around 3:00 PM EST. I finished working out my shoulders and then put down the weights softly and then the girl from the desk said I pushing the weight down too hard. I kept telling her that I wasn't but she wasn't having...
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4.0
I didn't like
  • Management
  • Customer service
  • Manager was terrible in handling customers
#1288205
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Retro Fitness - Terrible and embarrassing

They didn't let me work out there even though I had a VIP membership in Hackensack
#1283763
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Retro Fitness - My account issue

Hey I signed up for personal training at retro Kenilworth and my trainer started canceling my sessions not showing up and gave me other trainers that did same thing I don't want personal training because I'm not getting the service I wanted and I'm disappointed in service you provided
2.3
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Kenilworth, New Jersey
#1274230
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Retro Fitness - Terrible Customer service

Trying to cancel my Personal training contract due family and financial issues and was told the PT manager that I have no choose but to pay for it because she “ can’t “ cancel my contact
1.4
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
#1272697
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Retro Fitness - Cancellation

Trying to cancel to PT training contract due serious family and financial issue and the PT manager doesn’t want to help me in any sort of way
1.7
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1272693
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I had lost my job back in December and twice I had sent a letter out stating that I didn't want to be a member of retro anymore and the first letter I sent out since November solely because I was having Financial issues due to family situation. They kept on taking...
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#1264147
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The majority of the cardio machine monitors do not work: audio & optical! I almost broke my neck on a broken machine. The women’s locker room is often messy and dirty especially the lavatories. The sinks are clogged and the faucets drip out water. I was promised...
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1.0
#1256095
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