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The manager hear is one of the most disrespectful person I have ever came across. If your not in his small click then you are nothing but a membership fee. He talk down to the costumers and soon. He talk bad about the zumba classes and but his spin classes above...
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2.2
#879955
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If your home gym is Fairfield where you have a VIP membership (that includes child sitting, tanning and classes), you can't go to Retro of Kenvil and expect them to honor your VIP membership. When you go to another gym you only have BASIC membership (access to any...
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Anonymous
Kristen

Is it really that easy to switch home gyms?

5.0
Roxbury Township, New Jersey
I liked
  • Energy
#878485
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Manager " Carlos" at Retro in Monroe NY told me in December 2015 when i asked him can i cancel my membership today, just let your membership run out in January since you want to cancel . I asked anything else i need to do? No just don't renew it when we ask you for...
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Anonymous
Anonymous

It isn't just 1 person

2.2
I liked
  • Location
I didn't like
  • Cancellation policy
#870845
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Retro Fitness Customer Care Review

Retro Fitness
#892043
1.2
Details
Im a guy and feel uncomfortable as soon as a decent girl walks by everyone works next to her they're so creepy. People stare at u way too much,very immature staff,dirty,packed
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Short Review on July 15, 2016

Retro Fitness
#882811
I would never recommend this gym. Hard to get out of contract and the customer service is aweful!!! Beware.
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Retro Fitness Cancellation Policy Review

Retro Fitness
#881927
Retro sucks!!! Their *** cancellation policy and billing not explained properly! Their annual fees etc are ridiculous! No wonder people are quitting and joining LA fitness!
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Retro Fitness Customer Care Review

Retro Fitness
#844325
1.0
Details
*** that retro fitness. Customer service smilling at you only when u have to sign in. They can suck my big johnson
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Customer service
I signed up for an "open" contract (month to month enrollment). I was told I could cancel or freeze when I left for college. I froze it when I left for school. I did not specify an "unfreeze" date nor did I unfreeze it but in May I was getting charged the monthly...
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Anonymous
DLK

I haven't heard from them for a while so I think they finally cancelled me. But I never got a refund for the charges after I cancelled. Do not use Retro Fitness.

1.2
Oaks, Pennsylvania
I didn't like
  • Cancellation policy
  • Bad billing
  • Manager was rude
#870027
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yes ive tried to cancel my membership 3 times and every time they have not followed through with it and i have been billed probably close to 200 dollars since trying to cancel it. they turned it over to a debt collections agency on the most recent one. i called them...
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1.0
#862798
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I must say I just signed up to the gym 2 days ago. My purpose of me joining this gym was for 3 reasons. 1. Close to my job, so I get to go on my lunch breaks 2. They have classes 3. The steam room My experience so far, the steam room is out of order, apparently...
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4.0
#862115
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I am a member at the Retro Fitness at Route 440 in Hudson Mall Jersey City. After a nice workout on 6-4-2016 before 11:00 am, I decided to purchase myself a protein drink. As I was patiently waiting for customer before me with his friend who was not happy in return as...
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Anonymous
Anonymous

I am so sorry I joined also, I joined for the classes now they are getting less and less and everything is Zumba!!!! I don't like zumba! And the manager has a horrible persona...

3.2
#859916
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I joined on 5-24-16 and inquired about training. I realize that training is subcontracted out but for three days I asked that someone contact me. No one has. The front desk took my number 4 times and then finally set me up with a 12pm appt and no trainer was there. The...
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#855761
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Good Afternoon, My wife and are have been members at Retro for a little under a year. we joined Fairfield NJ. A few months ago we moved to Roxbury, however we planned on keeping our membership until I realized how unfriendly the manager is at Retro of Kenvil. Although...
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Anonymous
Joe

Jim Pelusio: You can go to any Retro but only your home club is where you have VIP status. I've gone to Kenvil - Roxbury Retro and its great! The club is bright, clean and ha...

2.0
Roxbury Township, New Jersey
I didn't like
  • Staff attitude
  • Managers attitude
  • Manager she was nasty
#851471
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Watch out everyone, Retro Fitness does not like to hear the truth. Apparently, expressing how you feel about their facilities is a crime to them and one of the consequences is cancelling your membership upon doing so. I recently wrote a review about the Bayshore...
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3.8
#849094
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