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Today I went to Retro Fitness to cancel my membership one day after my 1-year membership expired. I already called and was told it would actually take 60 days after they received my letter (no emails allowed). I reviewed my contract, this was clearly stated. (My...
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Company wrote 0 public responses to the review from Jan 09, 2014.
Anonymous
William

Cancer my memberships please my son I’m fabian Bolano and William bolano

Anonymous
Anonymous

Awful experience trying to cancel my RF membership! The gym does not allow in-person cancellations and requires you to jump through hoops. I will never join Retro again....T...

#469850
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I want to cancel my retro fitness membership and not only do they require you to come in or send a written request to cancel a membership but also give a 60 day notice period to cancel?!? 60 days and you have to give a written request?! ARE YOU KIDDING ME? SO pissed...
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Company wrote 0 public responses to the review from Jun 10, 2015.
Anonymous
Cesare

Going thru the same BS. Please stay away from any gym who ask for your credit card or sign a contract.Corruptors

Anonymous
Anonymous

same thing here. do not join.

2.0
I didn't like
  • Cancellation policy
#648178
Reply to reviews
In September 2011 I called retro to cancel membership. The membership was a gift to my son to use for 1 yr. He hadn't used gym in over 6 months. I called to cancel and was told i had to send a letter. Well i thought I'd stop in to cancel in person. NOPE! they...
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Company wrote 0 private or public responses to the review from Oct 06, 2011.
Anonymous
Anonymous

This company deserves zero stars. I authorized the them to take automated monthly payments from my account. However a year later when I had a death in the family, lost my job ...

Anonymous
Anonymous

this gym is terrible they make it impossible to quit.

#266367
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I have been a member of the Ramsey, NJ gym, and not a day goes by that a machine (make that machines, plural) are not working. The answer I get from the onsite staff is that a repairman comes the first of each month to examine the machine and fix them. So if on day 2...
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Company wrote 0 private or public responses to the review from Dec 04.
1.1
I didn't like
  • Not having anything to like
#1414864
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On joining Retro Fitness in Pearl River, NY over a year ago, the rep informed me about the Retro Rewards program. Initially I received 65 points have not gotten any since. According to the Retro Fitness Rewards Program point awarding, I've should have received points...
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Company wrote 0 private or public responses to the review from Nov 01.
4.0
#1392332
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Retro Fitness - Canceled membership months ago and still billing me

I had to send a certified letter to cancel and then they emailed me to make sure I still want to cancel and then billed me for months afterwards. Would never recommend this gym
Company wrote 0 private or public responses to the review from Nov 15.
1.0
Details
Exchange, Refund and Cancellation Policy
#1401298
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Retro Fitness - Cancelation process is rediculous

Sent certified letter to cancel and then they email me to ask if I wanted a personal trainer. Three Months later I’m still being billed.
Company wrote 0 private or public responses to the review from Nov 15.
1.0
Details
Exchange, Refund and Cancellation Policy
#1401303
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My husband and I have been members for over 5 years. We love the gym, but recently we've noticed some changes. There are a lot of machines that are not in working condition, mostly treadmills. Some of the treadmill screens are so dirty, you can't even see the screen,...
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Company wrote 0 public responses to the review from Nov 04.
3.6
Holmes, Pennsylvania
#1393830
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I have been a customer for little over two years. I go to work out 7days a week and spend $50 -$80 dollars a week for myself and daughters with shakes and pre-workout drinks every day so Ryan the guy works behind the desk he makes everything threw my change at me...
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Company wrote 0 private or public responses to the review from Dec 09.
1.0
East Norriton, Pennsylvania
#1419217
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Contact Retro Fitness

Mailing Address:
Retro Fitness LLC
43 County Rd 537
Colts Neck, New Jersey 07722
United States
Phone:
(732) 431-0062 ext 2
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Retro Fitness - My location closed yet charged me.

Got voicemail. Left a message. That’s it.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 23.
1.0
Details
Cleanliness
#1387224
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