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Today I went to Retro Fitness to cancel my membership one day after my 1-year membership expired. I already called and was told it would actually take 60 days after they received my letter (no emails allowed). I reviewed my contract, this was clearly stated. (My...
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Anonymous
William

Cancer my memberships please my son I’m fabian Bolano and William bolano

Anonymous
Anonymous

Awful experience trying to cancel my RF membership! The gym does not allow in-person cancellations and requires you to jump through hoops. I will never join Retro again....T...

#469850
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I want to cancel my retro fitness membership and not only do they require you to come in or send a written request to cancel a membership but also give a 60 day notice period to cancel?!? 60 days and you have to give a written request?! ARE YOU KIDDING ME? SO pissed...
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Anonymous
Anonymous

same thing here. do not join.

Anonymous
Micemic

This business is not customer oriented. Pay your money and lift weights. They don't handle any other concerns. Customer service to costly. Keep prices low for the cheapest cus...

2.0
I didn't like
  • Cancellation policy
#648178
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In September 2011 I called retro to cancel membership. The membership was a gift to my son to use for 1 yr. He hadn't used gym in over 6 months. I called to cancel and was told i had to send a letter. Well i thought I'd stop in to cancel in person. NOPE! they...
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Anonymous
Anonymous

This company deserves zero stars. I authorized the them to take automated monthly payments from my account. However a year later when I had a death in the family, lost my job ...

Anonymous
Anonymous

this gym is terrible they make it impossible to quit.

#266367
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Retro Fitness - Change home gym

I would like to speak to a customer service rep to change my home gym location. This number only provided executives to speak to
#1384062
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Retro Fitness - Liars and thieves

The new owners took over and fired as ll if the "old" people to be replaced with "their people"- which included my trainer who they accused him of stealing money which was s lie. Since they fired my trainer- they still iwe me money for the u used sessions- about $400. They refuse to reimburse me and now they are looking for me to pay my membership which I ended and closed my account.
1.5
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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#1375966
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Retro Fitness - Charges

I been calling to try to get my refund but they just be telling me to leave my name and number that we will call you tomorrow and they never do .
2.0
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1372175
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On January 25, 2018, I canceled my membership. The club continued to charge my credit card from February through August of this year. The nuance: My credit card declined the $50 cancellation fee because a new card was issued to me as a result of hacking. I called ABC...
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3.4
I liked
  • Staff
  • Workers are nice and respectful
I didn't like
  • Rigid cancellation policy with legitimate reasons for refund
#1328923
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Retro Fitness - Annual renewal

I paid for a one year contract in cash. A year and a half later i get a collections notice for a years membership. I go to the office 3x looking for a manager never there left copy of phone number and copy of collection notice he never called. Walk into gym finally find him and he says my contract auto renews without my concent
2.1
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1364407
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Retro fitness in East Windsor is the worst. The manger is very rude and unprofessional. They charged my account for 2 months afrer I cancel my memebership after the first visit because I almost twisted my ankle using a spin bike during the class. I decided to join LA...
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1.0
#1355834
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Retro Fitness - Stip turing off the AC.

The AC and fans are always off at Retro fitness in Bellivell, Fraklin Ave. NJ, at @ 5:30 in the morning...... The gym needs to be cleaner , I should have read the comments before I signed up... will not stay there much longer.
1.0
Details
Cleanliness
Customer service
Diversity of Products or Services
#1363731
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