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Retro Fitness - Misinformed

I tried canceling my contract and was told that I could but then received the bill for $154 and was put into collections when I called management they said I couldn't cancel if I had a bill which was only $30 instead of telling me this early they let it go to it was $154 I tried calling to settle this and the manager said it's a contract you have to pay your bill was very rude and unhelpful
1.7
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#1303860
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I need my pay stubs from the months of May and June of 2018. They are available to me through the ADP app but i need the actual documents for personal use. I would like them to be emailed to Ina.jc19@gmail.com. Retro fitness in Ronkonkoma new york is not capable of...
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Anonymous
Anonymous

So why not log into adp and print them out, that’s what I do, they are true pay stubs

#1297953
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Retro Fitness - Guest pass

One word “horrible “, I tried to get a guest pass , and was rudely told no , with some ridiculous excuse . I understand that each gym is independently owned , but to be so rude and disrespectful is uncalled for
1.0
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Customer service
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#1297932
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Retro Fitness - Unhappy member

Cleanliness of the gym is terrible. The garbage is smell terrible. The employees have all left the new employee working today is brand new and was left on her own not knowing what to do. The mats are falling apart and disgusting.
2.8
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Website
Neptune City, New Jersey
#1292501
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Retro Fitness - Rude Service

Your emails are rude. You are extorting me for money. I want to cancel my membership with your gym with no fees. I have intention of calling the police and have record of your emails.
#1289855
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Retro fitness is ridiculous. They cheat people out of money. They steal and lie. They have new faces every month. What's going on that Retro can't keep the same employee's? The General managers steal from their employees and get away with it!!! How can this keep...
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1.0
#1288294
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On June 22nd I decided to head for a workout, around 3:00 PM EST. I finished working out my shoulders and then put down the weights softly and then the girl from the desk said I pushing the weight down too hard. I kept telling her that I wasn't but she wasn't having...
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4.0
I didn't like
  • Management
  • Customer service
  • Manager was terrible in handling customers
#1288205
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Retro Fitness - Terrible and embarrassing

They didn't let me work out there even though I had a VIP membership in Hackensack
#1283763
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Retro Fitness - My account issue

Hey I signed up for personal training at retro Kenilworth and my trainer started canceling my sessions not showing up and gave me other trainers that did same thing I don't want personal training because I'm not getting the service I wanted and I'm disappointed in service you provided
2.3
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Website
Kenilworth, New Jersey
#1274230
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Retro Fitness - Terrible Customer service

Trying to cancel my Personal training contract due family and financial issues and was told the PT manager that I have no choose but to pay for it because she “ can’t “ cancel my contact
1.4
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
#1272697
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