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I am seriously reconsidering my membership. I find the facility unclean. The male locker room smells like a homeless shelter. I understand the equipment being out-of-date. Since I’m more interested in free weights, that’s less of an issue. I asked for an orientation...
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2.5
I didn't like
  • Lack of training
  • Unclean
#1162230
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So in my stupidity I signed up for the personal training portion of this gym(no clue what possessed me to do this) in feb of this year. A few months in i had some life changes come up no longer permitting me the flexibility to meet with a trainer. This happened in...
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1.0
#1154290
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I was content with Retro Fitness until I had to suspend my account due to surgery. I didn't wan to cancel it, just suspend it until I could return healthy. Well, they proceeded to bill me even though I stayed in contact with them. When I sent an email to their website,...
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2.8
I liked
  • Front end personel who made shakes were great
  • Trainer was great
I didn't like
  • Being billed for services i did not use
  • Manager who would not keep account suspended
#1151485
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Retro Fitness - New to cancel my membership

Retro Fitness
#1156595
They need to write the letter to cancel the membership. Who have a time to spend letters. They make a rules to make a money.don't rob the money please ues the computer key bord. This is 2017 not 1960
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Retro Fitness - Not having enough scales in locker area(working ) after jc w

Retro Fitness
#1148465
5.0
Details
Was telling the staff( over week now
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Retro Fitness - Cancellation problem

Retro Fitness
#1143354
1.4
Details
I been trying to cancel my membership in retro Fitness but they didn’t I went to the location again and another 2 months were given plus they charged 42 dollars extra plus 21 dollars of that month after they cancel. It’s ridiculous
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Retro Fitness - CLOSED the day I joined

Retro Fitness
#1127449
1.0
Details
Austin, Texas location closed the day I joined. They took my money and closed. I got several whiny emails from the franchisee about how hard it was and blah blah blah. RF corporate sold our memberships to Fitness Connection without asking. Placed several calls and emails to RF corp with no reply. Totally unethical company.
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I am happy with retro fitness in neptune city nj but Pure Core which is their physical training company has been a huge problem. When my year was up they still owed me 3 sessions which I never received because neither I nor my trainer could get me into the computer. I...
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4.6
Neptune City, New Jersey
#1128359
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The Austin Retro Fitness gym closed suddenly. I tried to cancel my membership to prevent future billings against my credit card. I was told by ABC financial, as the billing company (also listed as the contact point for the closed gym) that there is no longer a process...
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Anonymous
David K

Retro Fitness is a Con Artist and a Credit Card SCAMMER - Everyone shoud get together and open up a huge lawsuit against them.

Anonymous
Anonymous

Looks like this happened with corporate once the local franchisee decided to pull out probably due to lack of members and unwillingness to continue to sink money in the franch...

#1127691
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S T A Y A W A Y. F R O M T H I S. P L.A C E. About a year and a half ago the retro account was to be closed, but was transferred to someone else, but kept on charging me, I made several calls and they kept on telling me that the manager named Grace will call, but I...
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#1103549
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I've been paying for my sons membership for at least 5 years now. ( not under contract anymore). When my son wanted to go elsewhere I tried to cancel it but they said I needed to come in. I explained I lived in Florida now, and he was in New Jersey. They wouldn't...
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#1088606
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I heard amazing things about the Retro Fitness of Kenvil Location. So I went to try out the gym for myself. When I entered the gym I was immediately greeted with kindness, their is a women who works in the early mornings who was extremely helpful and knowledgeable. She...
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Netcong, New Jersey
#1073171
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These people are terrible. Monsters, greedy, money hungry beasts. I was a member for 3 years. I went because it was close & one of the instructors was excellent. There was also the promise of video on demand. For an additional $10, you could work out, privately in the...
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1.4
#1047393
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Last Sunday 3/19/17, exactly one month from my last complaint, the same thing, no one showed up to open the gym at 7:00. So I left after 20 minutes of waiting. I called the gym at around 10:00 am to complain to the manager. Some arrogant male answered the phone with an...
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I didn't like
  • Customer service
#1023502
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