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Retro Fitness - Cancelation process is rediculous

Sent certified letter to cancel and then they email me to ask if I wanted a personal trainer. Three Months later I’m still being billed.
1.0
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Exchange, Refund and Cancellation Policy
#1401303
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Retro Fitness - Canceled membership months ago and still billing me

I had to send a certified letter to cancel and then they emailed me to make sure I still want to cancel and then billed me for months afterwards. Would never recommend this gym
1.0
Details
Exchange, Refund and Cancellation Policy
#1401298
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My husband and I have been members for over 5 years. We love the gym, but recently we've noticed some changes. There are a lot of machines that are not in working condition, mostly treadmills. Some of the treadmill screens are so dirty, you can't even see the screen,...
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3.6
Holmes,Pennsylvania
#1393830
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On joining Retro Fitness in Pearl River, NY over a year ago, the rep informed me about the Retro Rewards program. Initially I received 65 points have not gotten any since. According to the Retro Fitness Rewards Program point awarding, I've should have received points...
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4.0
#1392332
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Retro Fitness - My location closed yet charged me.

Got voicemail. Left a message. That’s it.
1.0
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Cleanliness
#1387224
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Retro Fitness - Change home gym

I would like to speak to a customer service rep to change my home gym location. This number only provided executives to speak to
#1384062
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I'm being harassed by a Latino woman in the locker room at the Deer Park location New York ZIP code is 11729 my name is Margaret Mary young not Margaret I'm a member she threatens to move my things out of the handicap shower no one was around I leave my gym bag I'm in...
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4.2
#1382796
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Retro Fitness - Liars and thieves

The new owners took over and fired as ll if the "old" people to be replaced with "their people"- which included my trainer who they accused him of stealing money which was s lie. Since they fired my trainer- they still iwe me money for the u used sessions- about $400. They refuse to reimburse me and now they are looking for me to pay my membership which I ended and closed my account.
1.5
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Value for money
Website
#1375966
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Retro Fitness - Charges

I been calling to try to get my refund but they just be telling me to leave my name and number that we will call you tomorrow and they never do .
2.0
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1372175
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Contact Retro Fitness

Mailing Address:
Retro Fitness LLC
182 Route 537
Colts Neck, New Jersey 07722
United States
Phone:
(732) 431-0062
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Retro Fitness - Annual renewal

I paid for a one year contract in cash. A year and a half later i get a collections notice for a years membership. I go to the office 3x looking for a manager never there left copy of phone number and copy of collection notice he never called. Walk into gym finally find him and he says my contract auto renews without my concent
2.1
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1364407
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