I've been a member at Retro for years and have signed up my family members to..I Went to the Retro in Woodbridge cause I was in the area and unknown to me there was a problem with my account..I normally go to a different Retro..The worker at the counter ( who was rude and had a attitude ) wouldn't let me in ..So I asked to speak with the manager.
So I am speaking to Monica Sanchez who is the manager and I ask her if I could workout and resolve this issue when I go back to the Retro that I normally go to ..She tells me that I cant workout until this is rectified. .so I said to her that she would let soneone who wasn't a member workout for a week for free but you can't let a member in for 1 day until I clear this up..I said that this is poor customer service and wasn't Right .Her reply was that we expect more from our members. .My reply was I expect more fron a Manager who is A REPRESENTATIVE OF RETRO.
FITNESS..This MANAGER could have accommodated me ..It would've been very simple for her..Pretty disappointed..Pretty pist .
More Review Details
- Reason of review:
- Poor customer service
- Product or service
- Review category
- Fitness Centers
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