Product: Retro Fitness Membership Clear all filters (90 of 90 reviews match)
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S T A Y A W A Y.F R O M T H I S. P L.A C E. About a year and a half ago the retro account was to be closed, but was transferred to someone else, but kept on charging me, I made several calls and they kept on telling me that the manager named Grace will call, but I...
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Retro Fitness Membership
#1103549
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I called my credit card and they stopped them from charging me and took back a yearly fee they charged me. Retro Fitness told my son that they were going to send it to collections. I still haven't resolved it. ABC won't cancel it either. Moral of the complaint , don't...
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Retro Fitness Membership
#1088606
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These people are terrible.Monsters, greedy, money hungry beasts. I was a member for 3 years. I went because it was close & one of the instructors was excellent. There was also the promise of video on demand. For an additional $10, you could work out, privately in the...
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1.4
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Retro Fitness Membership
#1047393
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Retro Fitness - THE WORST

#1082276
1.0
Details
I'm just sitting here reading all these comments and wishing I would've seen them before I signed up. I am now living the same nightmare as the people under me in the reviews. These people are scammers, this gym is a joke, the customer service is horrible to say the least. Save yourselves people, before they steal money from you too!
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Retro Fitness Membership Review

#796441
1.0
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I was not satisfied about cancelling you contract once it's up, they want to charge 2 additional months before completely closing out the account, I'm 6 months pregnant I do not attend the gym since, but yet to close my account they want more money even if I'm not attending, very bad service, the toilets barely work, it's very dirty, they do car about their customers
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Retro Fitness Membership Review

#783146
Legalized thieves! Running promotions for no money down and then taking out unadvertised fees 4 days after I joined. I guess they figure they might as well get it before you can end your membership. They should change their name Retro Robbers.
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Retro Fitness Membership Review

#775386
1.9
Details
Garbage don't join them
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i filled out online retro fitness corporate customer service form and nobody got back to me. This is by far the worst gym, worst customer service and definitely needs to pick up their skills and customer service encounters. I am glad i am not a member anymore and will...
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1.0
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Retro Fitness Membership
#943022
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I really enjoyed my membership at the Aston, PA, Retro Fitness, but when I had to leave because of a medical setback, I'm finding it impossible. Today, I sent the requested letter, certified, return receipt requested, adult signature required. What follows here is...
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Anonymous
Katy

I hope your statement gets you the closure you need.Thank you for sharing. I had a similar experience years ago with a national chain that was sued for numerous issues which ...

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Retro Fitness Membership
#936693
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Visited retro fitness to cancel my membership. I have no time for the gym. I was denied my request for cancellation. This should be reviewed, also bad customer service..
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purpledragon
purpledragon

I feel your pain. I agreed to a one year membership term billed monthly. Retro renewed it anyway, and when my credit card expired later, they started hounding me for money tha...

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Retro Fitness Membership
#925349
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I have been to Retro fitness on 2 separate occasions and still can NOT cancel my membership because the manager isn't available or on the premises. He explained to me his hours have changed due to changes being made at that location, but that isn't my problem. I...
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Anonymous
Anonymous

I have the same exact problem. Has been going on since june

Product
Retro Fitness Membership
I didn't like
  • Cancellation policy
  • Lack of respect toward members
#905163
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I signed up for an "open" contract (month to month enrollment).I was told I could cancel or freeze when I left for college. I froze it when I left for school. I did not specify an "unfreeze" date nor did I unfreeze it but in May I was getting charged the monthly fees...
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Anonymous
DLK

I haven't heard from them for a while so I think they finally cancelled me. But I never got a refund for the charges after I cancelled. Do not use Retro Fitness.

1.2
Retro Fitness Oaks, Pennsylvania
Product
Retro Fitness Membership
I didn't like
  • Cancellation policy
  • Bad billing
  • Manager was rude
#870027
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yes ive tried to cancel my membership 3 times and every time they have not followed through with it and i have been billed probably close to 200 dollars since trying to cancel it.they turned it over to a debt collections agency on the most recent one. i called them...
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1.0
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Retro Fitness Membership
#862798
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Good Afternoon, My wife and are have been members at Retro for a little under a year. we joined Fairfield NJ. A few months ago we moved to Roxbury, however we planned on keeping our membership until I realized how unfriendly the manager is at Retro of Kenvil. Although...
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Anonymous
Joe

Jim Pelusio: You can go to any Retro but only your home club is where you have VIP status. I've gone to Kenvil - Roxbury Retro and its great! The club is bright, clean and ha...

2.0
Retro Fitness Roxbury Township, New Jersey
Product
Retro Fitness Membership
I didn't like
  • Staff attitude
  • Managers attitude
  • Manager she was nasty
#851471
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