Product: Retro Fitness Manager Clear all filters (14 of 14 reviews match)
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Last Sunday 3/19/17, exactly one month from my last complaint, the same thing, no one showed up to open the gym at 7:00.So I left after 20 minutes of waiting. I called the gym at around 10:00 am to complain to the manager. Some arrogant male answered the phone with an...
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Retro Fitness Manager
I didn't like
  • Customer service
#1023502
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The manager hear is one of the most disrespectful person I have ever came across.If your not in his small click then you are nothing but a membership fee. He talk down to the costumers and soon. He talk bad about the zumba classes and but his spin classes above...
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2.2
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Retro Fitness Manager
#879955
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Manager " Carlos" at Retro in Monroe NY told me in December 2015 when i asked him can i cancel my membership today, just let your membership run out in January since you want to cancel . I asked anything else i need to do? No just don't renew it when we ask you for...
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Anonymous
Anonymous

It isn't just 1 person

2.2
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Retro Fitness Manager
I liked
  • Location
I didn't like
  • Cancellation policy
#870845
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Retro Fitness - Problems with bank card trying to resolve issue manager

#1085533
Yes called had issue with snotty manager
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Retro Fitness Manager Review

#579917
1.0
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Worst customer service. Very poor quality in everything. They are cheaters, will tell you 60 day cancellation and will still charge you after which makes no sense. General manager should not be working there. Very bad attitude and does not know how to handle situations. She is not ready for this position. Do not sign up to retro worst experience ever.
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Customer service
Exchange, Refund and Cancellation Policy
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Retro fitness hillsboro N.J. is under new management. With the new manger she wants clients to pay $8.00 more. To take a class she is teaching. She is also trying to teach classes while trying to manage a gym and attend to clients. She is also taking classes away...
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Retro Fitness Manager
#847439
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Please be wary if you join this gym. I joined the East Meadow, NY location. After 12 months, I cancelled my account in January. I was then told I had a free month and it would be cancelled after that. It's May and I'm still being charged. After calling to complain to...
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Anonymous
Anonymous

I've been a member of TF since Oct. 2009 and don't have any complaints about their facility and staff. I'm treated courteously all the time. Equipment is always cleaned by sta...

Anonymous
Anonymous

I've been a member of RF since

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Retro Fitness Manager
#633215
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Im complaining the general manager of retro fitness prospect west orange nj branch . Im a member for almost 6 months i dont go there often once or twice a month if i have free time my complaint is about the new rules that we dont know they impose a rules that if your...
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Retro Fitness Manager
#517454
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i went to gym and had my son with me who is 13. He was not there to work out, i told him to wait for me. i was asked by manager whose name is Jessica that my son has to leave the club which i totally agreed with her, at 13 he can not be there. he was not working out...
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Anonymous
Anonymous

Why didn't you leave your 13 year old at home? Sounds like CPS must be a frequent visitor at your residence, so maybe that is why?!

Anonymous
Anonymous

Keeping your child outside in the cold is her business being that it is child abuse.

North Arlington, New Jersey
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Retro Fitness Manager
#476410
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First of all the bathroom wasn't working for almost 2 weeks and they had a bad flooded,the bathroom is very nasty, the Ac hardly work, staff rude. I was harassed by this block head trainer named Phil because my boyfriend and I was working out together and he assumed...
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Anonymous
Anonymous

I go to this gym and witnessed this incident and the only thing that is true about this ladies complaint is that the bathrooms were down which wasn't the gyms fault at all......

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Retro Fitness Manager
#434980
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AFter joining RetroFitness in January of last year (I liked the club...it was just what I needed), I deployed to the Middle East with the military in May and let my contract run instead of "parking" it, because I didn't know if I would be returning to the state where...
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Retro Fitness Manager
#425325
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They tricked my son into signing up for a year with no way out except for a doctor's note, never let him read their contract, never gave him a copy, and tell him the manager is not there and are of no help. They must be trained to do this to the customers, and once you...
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Anonymous
Anonymous

These guys are indeed the biggest group scammers when our comes to membership. They know every trick in the book to mill the consumer... Be careful those reasonable monthly ra...

Anonymous
Anonymous

Hopefully your son has learned to NEVER sign a contract without reading the contract first !! Retro is a great gym , I have never had any problems with the gym , at all !!

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Retro Fitness Manager
#422124
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