Product: Retro Fitness Customer Care Clear all filters (16 of 16 reviews match)
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This Sunday 2/19/2017, once again nobody was there at 7 am to open the gym many of us waited until 7:45 and then left pissed off.Many members continue to use the machine equipment as internet lounges and prevent the rest of us that want to exercise on the equipment...
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2.2
Product
Retro Fitness Customer Care
I liked
  • Price
I didn't like
  • Service
#1010657
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Interesting comment John Michael Jenko.Guess you have to try to protect your companies reputation as you have so many dissatisfied customers. I am one. I just left a message for you requesting a call back. Let's see if that ever happens. Your company should be reported...
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Product
Retro Fitness Customer Care
I didn't like
  • Can i rate in the negative
  • Cancellation policy
#1000464
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Signed up for Retro Fitness 2 years ago at the Hillsborough branch with the understanding that we would be billed monthly for one year, at which point the membership would expire if we did not renew it. It did renew, and I did not notice the charges on the credit card...
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1.0
Product
Retro Fitness Customer Care
#976278
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Retro Fitness Customer Care Review

#892043
1.2
Details
Im a guy and feel uncomfortable as soon as a decent girl walks by everyone works next to her they're so creepy. People stare at u way too much,very immature staff,dirty,packed
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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Retro Fitness Customer Care Review

#844325
1.0
Details
*** that retro fitness. Customer service smilling at you only when u have to sign in. They can suck my big johnson
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Customer service
Retro Fitness - Customer Care Review from Pompano Beach, Florida
3rd time we are here waisting our time because whoever opens on Saturday its always late , like 6 customer came already and they left leaving this comments on the door & Windows , it's unacceptable because we make our time to comer here then go to work and it's always...
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Retro Fitness Customer Care
#908024
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I am a member at the Retro Fitness at Route 440 in Hudson Mall Jersey City. After a nice workout on 6-4-2016 before 11:00 am, I decided to purchase myself a protein drink. As I was patiently waiting for customer before me with his friend who was not happy in return as...
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Anonymous
Anonymous

I am so sorry I joined also, I joined for the classes now they are getting less and less and everything is Zumba!!!! I don't like zumba! And the manager has a horrible persona...

3.2
Product
Retro Fitness Customer Care
#859916
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I joined on 5-24-16 and inquired about training.I realize that training is subcontracted out but for three days I asked that someone contact me. No one has. The front desk took my number 4 times and then finally set me up with a 12pm appt and no trainer was there. The...
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Retro Fitness Customer Care
#855761
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Watch out everyone, Retro Fitness does not like to hear the truth. Apparently, expressing how you feel about their facilities is a crime to them and one of the consequences is cancelling your membership upon doing so. I recently wrote a review about the Bayshore...
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3.8
Product
Retro Fitness Customer Care
#849094
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I was never told that I was doing a contract.I would've never agreed Bc I didn't want to have to deal with a contract. The personal trainer was disgusting by making comments and touching me when he didn't have to which made me feel very uncomfortable. I have previously...
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1.1
Product
Retro Fitness Customer Care
#830709
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we moved to california... retro fitness refuses to cancel and continues to charge our account. Since our credit card was due to expire July 1, we figured the card would no longer work but Retro Fitness is managing to still remove funds from our bank. I called and the...
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1.0
Product
Retro Fitness Customer Care
#682150
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I stopped going to this gym while I continued to pay off the full year of my contract to avoid paying a fee. When it came to the end of my contract I asked to not be auto renewed. The employee told me he would take me off of the list and I wouldn't be charged...
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Anonymous
Jake

I have the same exact issue right now and I seriously wish I knew this info before I signed up. I seriously hate this gym and they overcharge me and I called to tell them my c...

1.0
Product
Retro Fitness Customer Care
I didn't like
  • Cancellation policy
  • Staff attitude
  • Bad billing
#590535
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