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Hi I am a retro fitness employee and I'm a proud Retro Fitness Employee I am seeing all these comments about retro fitness but I am telling you when it comes to staff and billing info I as an employee make sure all members are treated right and they have no billing...
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5.0
#983617
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Signed up for Retro Fitness 2 years ago at the Hillsborough branch with the understanding that we would be billed monthly for one year, at which point the membership would expire if we did not renew it. It did renew, and I did not notice the charges on the credit card...
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1.0
#976278
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What gym location was this at? I'm just wondering because I live in Layton Utah and I had a membership to the one and only gym in this area of the state. I came in one day and the gym was closed permanently. I called customer service and they said my payments had been...
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2.2
#961463
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Retro Fitness - Misleading

Retro Fitness
#1126184
1.7
Details
Told there was no contract. Tried to cancel because they do not have retro fitness in many locations like planet fitness.
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Retro Fitness - Problems with bank card trying to resolve issue manager

Retro Fitness
#1085533
Yes called had issue with snotty manager
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Retro Fitness - THE WORST

Retro Fitness
#1082276
1.0
Details
I'm just sitting here reading all these comments and wishing I would've seen them before I signed up. I am now living the same nightmare as the people under me in the reviews. These people are scammers, this gym is a joke, the customer service is horrible to say the least. Save yourselves people, before they steal money from you too!
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Retro Fitness - They got rid of the movie theater room!

Retro Fitness
#1076504
2.9
Details
New owners bought out the Piscataway location and removed the theater cardio room and converted it into another classroom! How can you promote retro for its movie theater room when they don't have one!
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I joined Retro in January, and loved the staff, trainers, instructors, atmosphere and grew close to many gym members. A week ago, November 14, the owner, Bill arrived halfway through the day, kicked EVERYONE out of the building, locked the doors, plastered a couple of...
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4.5
I liked
  • Atmosphere
  • Workers
  • Comraderie
I didn't like
  • Lack of respect toward members
  • Owner shut down gym with no warning
#961359
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Cancelled membership more than 4 months ago and still getting charged for it. Keep calling but they keep giving me the run around without any resolution. I called the gym over 5 times and the manager is never there. They keep leaving messages and nobody calls me back....
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1.0
#943022
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I really enjoyed my membership at the Aston, PA, Retro Fitness, but when I had to leave because of a medical setback, I'm finding it impossible. Today, I sent the requested letter, certified, return receipt requested, adult signature required. What follows here is...
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Anonymous
Katy

I hope your statement gets you the closure you need.Thank you for sharing. I had a similar experience years ago with a national chain that was sued for numerous issues which ...

#936693
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Visited retro fitness to cancel my membership. I have no time for the gym. I was denied my request for cancellation. This should be reviewed, also bad customer service.
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purpledragon
purpledragon

I feel your pain. I agreed to a one year membership term billed monthly. Retro renewed it anyway, and when my credit card expired later, they started hounding me for money tha...

#925349
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Training here is a SCAM!!! Don't sign the contract. Seriously, just do workout videos at home instead. The trainers are rude and the few I tried didn't know what they were doing. To end the contract before it autorenews you have to send a certified letter. Seriously??...
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Lakehurst, New Jersey
#914521
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Im a paying maintenance fees for retro in east Meadow long island which is great considering the gym equipment is always broken takes days to fix..why? The a/c never works and it is dark in there. Disgusting we end up leaving. The theater the only cool place in the gym...
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1.4
#905717
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I have been to Retro fitness on 2 separate occasions and still can NOT cancel my membership because the manager isn't available or on the premises. He explained to me his hours have changed due to changes being made at that location, but that isn't my problem. I...
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Anonymous
Anonymous

I have the same exact problem. Has been going on since june

I didn't like
  • Cancellation policy
  • Lack of respect toward members
#905163
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