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My wife and I signed twelve month gym contracts, with electronic funds transfer, at the Retro Fitness gym in Monroe (NY)... but after eight months we had some major financial issues, so we asked them if we could cancel our memberships. After a full month of...
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2.8
#1204180
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Bait & Switch To The Fulliest I joined Freeport Retro Fitness in November of 2017 after checking the gym out and having policy conversations with the manager about attending classes in the Freeport and Hempstead locals. (which are both owed by the same person). I was...
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Anonymous
Anonymous

Retro fitness Rego Park Queens location.I had the worst experience here. They are extremely rude. A trainer - manager by the name of Luis Lopez is the most unprofessional pers...

FoolhardyGrizzlyBear
FoolhardyGrizzlyBear

Exact same thing happened to me at two different retro locations. I just posted a review hope they respond.

I didn't like
  • Lack of respect toward members
  • Broken equipment
#1189634
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So I signed up in Jan 2018. Here it is Feb 2018 and I see on my credit card statement a charge of $35.00. I signed up for they monthly promotion of $19.99. I have the contract that states $19.99 a month for remaining 11 months because I prepaid $19.99 the day I signed...
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#1188522
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Retro Fitness - Hate this place

I had a membership stopped going, when i lost my bank card i stopped paying for a gym im not using now im being harrassed and its hurting my credit, going with plant fittness much better, i tryed contacting them about this situation and i got a run arround
#1177536
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I am seriously reconsidering my membership. I find the facility unclean. The male locker room smells like a homeless shelter. I understand the equipment being out-of-date. Since I’m more interested in free weights, that’s less of an issue. I asked for an orientation...
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2.5
I didn't like
  • Unclean
  • Lack of training
#1162230
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Retro Fitness - New to cancel my membership

They need to write the letter to cancel the membership. Who have a time to spend letters. They make a rules to make a money.don't rob the money please ues the computer key bord. This is 2017 not 1960
#1156595
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So in my stupidity I signed up for the personal training portion of this gym(no clue what possessed me to do this) in feb of this year. A few months in i had some life changes come up no longer permitting me the flexibility to meet with a trainer. This happened in...
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1.0
#1154290
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I was content with Retro Fitness until I had to suspend my account due to surgery. I didn't wan to cancel it, just suspend it until I could return healthy. Well, they proceeded to bill me even though I stayed in contact with them. When I sent an email to their website,...
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Anonymous
rdonna71_66

This complaint has not been resolved. Retro Fitness has been unresponsive here and at the BBB.

2.8
I liked
  • Trainer was great
  • Front end personel who made shakes were great
I didn't like
  • Being billed for services i did not use
  • Manager who would not keep account suspended
#1151485
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Retro Fitness - Not having enough scales in locker area(working ) after jc w

Was telling the staff( over week now
5.0
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1148465
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Retro Fitness - Cancellation problem

I been trying to cancel my membership in retro Fitness but they didn’t I went to the location again and another 2 months were given plus they charged 42 dollars extra plus 21 dollars of that month after they cancel. It’s ridiculous
1.4
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1143354
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