185 NJ-36, West Long Branch, NJ 07764, USA
Not resolved
3.5
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

I called The Long Branch location early this morning because I was concerned after reading my bank statement and seeing that I was charged 3 times in 2 days. I then called the front desk at Long Branch and was met with probably one of the most unprofessional angry employees that I've been forced to deal with in a while.....

now I am not free from Fault here because the conversation grew heated when we both started trying to talk over each other. The employee would not give me her name or the manager's name that I would call to resolve the issue. If this is the type of professionalism that I'll have to deal with in your gyms I'm not confident that I will ever workout in a retro again. I eagerly await a phone call so that we can at the very least resolve all of the immaturity from this morning.

Thank you. 7322331505

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like