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S T A Y A W A Y. F R O M T H I S. P L.A C E. About a year and a half ago the retro account was to be closed, but was transferred to someone else, but kept on charging me, I made several calls and they kept on telling me that the manager named Grace will call, but I...
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#1103549
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I've been paying for my sons membership for at least 5 years now. ( not under contract anymore). When my son wanted to go elsewhere I tried to cancel it but they said I needed to come in. I explained I lived in Florida now, and he was in New Jersey. They wouldn't...
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#1088606
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I heard amazing things about the Retro Fitness of Kenvil Location. So I went to try out the gym for myself. When I entered the gym I was immediately greeted with kindness, their is a women who works in the early mornings who was extremely helpful and knowledgeable. She...
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Netcong, New Jersey
#1073171
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Retro Fitness - Problems with bank card trying to resolve issue manager

Retro Fitness
#1085533
Yes called had issue with snotty manager
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Retro Fitness - THE WORST

Retro Fitness
#1082276
1.0
Details
I'm just sitting here reading all these comments and wishing I would've seen them before I signed up. I am now living the same nightmare as the people under me in the reviews. These people are scammers, this gym is a joke, the customer service is horrible to say the least. Save yourselves people, before they steal money from you too!
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Retro Fitness - They got rid of the movie theater room!

Retro Fitness
#1076504
2.9
Details
New owners bought out the Piscataway location and removed the theater cardio room and converted it into another classroom! How can you promote retro for its movie theater room when they don't have one!
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Short Review on February 25, 2017

Retro Fitness
#1013661
No one answer me help
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These people are terrible. Monsters, greedy, money hungry beasts. I was a member for 3 years. I went because it was close & one of the instructors was excellent. There was also the promise of video on demand. For an additional $10, you could work out, privately in the...
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1.4
#1047393
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Last Sunday 3/19/17, exactly one month from my last complaint, the same thing, no one showed up to open the gym at 7:00. So I left after 20 minutes of waiting. I called the gym at around 10:00 am to complain to the manager. Some arrogant male answered the phone with an...
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I didn't like
  • Customer service
#1023502
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This gym and it's management are completely horrible. On January 10th I went in to meet with a personal trainer to start my sessions. I met with him to discuss pricing and what I was looking for. We discussed me going in after I came back from vacation. On January 17th...
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1.0
#1019586
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This Sunday 2/19/2017, once again nobody was there at 7 am to open the gym many of us waited until 7:45 and then left pissed off. Many members continue to use the machine equipment as internet lounges and prevent the rest of us that want to exercise on the equipment...
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2.2
I liked
  • Price
I didn't like
  • Service
#1010657
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Interesting comment John Michael Jenko. Guess you have to try to protect your companies reputation as you have so many dissatisfied customers. I am one. I just left a message for you requesting a call back. Let's see if that ever happens. Your company should be...
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I didn't like
  • Cancellation policy
  • Can i rate in the negative
#1000464
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Hi I am a retro fitness employee and I'm a proud Retro Fitness Employee I am seeing all these comments about retro fitness but I am telling you when it comes to staff and billing info I as an employee make sure all members are treated right and they have no billing...
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5.0
#983617
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Signed up for Retro Fitness 2 years ago at the Hillsborough branch with the understanding that we would be billed monthly for one year, at which point the membership would expire if we did not renew it. It did renew, and I did not notice the charges on the credit card...
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1.0
#976278
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