I am happy with retro fitness in neptune city nj but Pure Core which is their physical training company has been a huge problem. When my year was up they still owed me 3 sessions which I never received because neither I nor my trainer could get me into the computer. I...Read more
Neptune City, New Jersey
The Austin Retro Fitness gym closed suddenly. I tried to cancel my membership to prevent future billings against my credit card. I was told by ABC financial, as the billing company (also listed as the contact point for the closed gym) that there is no longer a process...Read more
S T A Y A W A Y. F R O M T H I S. P L.A C E. About a year and a half ago the retro account was to be closed, but was transferred to someone else, but kept on charging me, I made several calls and they kept on telling me that the manager named Grace will call, but I...Read more
Retro Fitness - CLOSED the day I joined
Austin, Texas location closed the day I joined. They took my money and closed. I got several whiny emails from the franchisee about how hard it was and blah blah blah. RF corporate sold our memberships to Fitness Connection without asking. Placed several calls and emails to RF corp with no reply. Totally unethical company.
Retro Fitness - Misleading month to month contract
When we joined Retro Fitness we were told it was month to month membership. We tried to cancel because we travel out of NYC twice a month for business. Retro fitness has very few locations nationwide. The staff is very hostile towards oir situation of cancelling our membership. We were mislead thinking it was a non contracted gym. Class actionI law suit anyone?
Retro Fitness - Misleading
Told there was no contract. Tried to cancel because they do not have retro fitness in many locations like planet fitness.
Retro Fitness - Problems with bank card trying to resolve issue manager
Yes called had issue with snotty manager
I've been paying for my sons membership for at least 5 years now. ( not under contract anymore). When my son wanted to go elsewhere I tried to cancel it but they said I needed to come in. I explained I lived in Florida now, and he was in New Jersey. They wouldn't...Read more
I heard amazing things about the Retro Fitness of Kenvil Location. So I went to try out the gym for myself. When I entered the gym I was immediately greeted with kindness, their is a women who works in the early mornings who was extremely helpful and knowledgeable. She...Read more
Netcong, New Jersey
These people are terrible. Monsters, greedy, money hungry beasts. I was a member for 3 years. I went because it was close & one of the instructors was excellent. There was also the promise of video on demand. For an additional $10, you could work out, privately in the...Read more
Last Sunday 3/19/17, exactly one month from my last complaint, the same thing, no one showed up to open the gym at 7:00. So I left after 20 minutes of waiting. I called the gym at around 10:00 am to complain to the manager. Some arrogant male answered the phone with an...Read more
I didn't like
- Customer service
This gym and it's management are completely horrible. On January 10th I went in to meet with a personal trainer to start my sessions. I met with him to discuss pricing and what I was looking for. We discussed me going in after I came back from vacation. On January 17th...Read more
This Sunday 2/19/2017, once again nobody was there at 7 am to open the gym many of us waited until 7:45 and then left pissed off. Many members continue to use the machine equipment as internet lounges and prevent the rest of us that want to exercise on the equipment...Read more
I didn't like
Interesting comment John Michael Jenko. Guess you have to try to protect your companies reputation as you have so many dissatisfied customers. I am one. I just left a message for you requesting a call back. Let's see if that ever happens. Your company should be...Read more
I didn't like
- Can i rate in the negative
- Cancellation policy
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