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1.8 Based on 58 reviews
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  • Customers like
    • Location 3
    • Price 2
    • unsettling conversation 1
  • Customers don't like
    • Cancellation policy 13
    • Staff attitude 8
    • Bad billing 5

Visited retro fitness to cancel my membership. I have no time for the gym. I was denied my request for cancellation. This should be reviewed, also bad customer service.

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Training here is a SCAM!!! Don't sign the contract. Seriously, just do workout videos at home instead. The trainers are rude and the few I tried didn't know what they were doing. To end the contract before it autorenews you have to send a certified letter. Seriously?? This is 2016. Stop dicking people over. This was totally not worth the massive amount of money I put out and there was no way to legally end the contract before it was up. It's so... Read more

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3rd time we are here waisting our time because whoever opens on Saturday its always late , like 6 customer came already and they left leaving this comments on the door & Windows , it's unacceptable because we make our time to comer here then go to work and it's always to waisting our time ... Read more

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Im a paying maintenance fees for retro in east Meadow long island which is great considering the gym equipment is always broken takes days to fix..why? The a/c never works and it is dark in there. Disgusting we end up leaving. The theater the only cool place in the gym has been broken for a week. How hard is it to fix? The place is a mess weights all over and staff just stands behind the counter talking. In the process of finding a respectable... Read more

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I have been to Retro fitness on 2 separate occasions and still can NOT cancel my membership because the manager isn't available or on the premises. He explained to me his hours have changed due to changes being made at that location, but that isn't my problem. I shouldn't have to continue to pay monthly until he is available. So they continue to charge me $19.99 monthly and a ridiculous fee of 12 dollars and change for something I'm not even... Read more

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I want cancel my retro fitness

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I been working out at a Retro Fitness for a while now and finally had enough. The owners and trainers are incompetent, the amount of issues other members had with billing is shameful, and the bad attitude of the the owners and trainers to anyone who tries puzzles me. I am insulted by the trainers there when I am working out with them saying I push myself too much. Wait this is a gym? Why do you not want me to workout hard? Some people have been... Read more

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Really really bad they just take advantage of people.

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Im a guy and feel uncomfortable as soon as a decent girl walks by everyone works next to her they're so creepy. People stare at u way too much,very immature staff,dirty,packed

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I would never recommend this gym. Hard to get out of contract and the customer service is aweful!!! Beware.

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