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my wife and I are happy members for a year. But, have seen the Richmond Avenue location in Staten Island New York deteriorate. I had always heard good things about retro and enjoy working out there. I also enjoyed the television show. I just have a problem with the fire exits being blocked and, once neat, toilet paper dispensers that have no paper or have towels just left out of open dispensers. Someone. maybe should go undercover at this location and take a look at this once immaculate gym. And if it stays that way I will find another gym, because that isn't the gym I once joined.

Very truly yours,

Paul Devaney,

p.s. feel free to call on this matter: 134********

Location: Overland Park, Kansas

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Guest

The gym is back to no one saying hello I'm really not sure why it bothers me so much it just seems that customer service is non existent in this gym. Not sure if there is anyone to complain to, certainly not the manager of this gym.

Cherina Pxd

Wow is all I can say I went to the gym (retro, Richmond ave) today and the scanner was off the counter, why you ask when asked the girl why she was taking my barcode and scanning it herself she said that it was to make sure the workers say hello to everyone. nice I guess you read my previous comment, my only concern now is will I be waiting on line to get it because you are now having someone scanning our membership card.

I would think you could just have your employees say hi and bye. Just sayin!, thanks for listening, I actually saw one of the workers racking the weights, that is exactly what they should be doing, racking the weights and making sure there is disinfectant towels full...

Guest

I couldn't agree more with the review about retro on Richmond ave. when you walk in a computer is programmed to say hello to you while 3 workers stand there talking to each other.

today they decided to mop the floors at 11 am the place is opened 24 hours you couldn't pick a better time to mop. The disinfectant towel dispenser is always empty.

Today I had to tell the lady to fill them all up. Someone should go in there under cover.

Guest

Was considering joining. Should I shop around instead or has it truely improved?

Guest

Though this gym has had some problems none from management, this have gotten better. i am a member there and i think the new manager is doing well..

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