1.9
  • The center1 votes
  • Cancellation policy2 votes
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  • Dec 18
  • Fitness Centers
  • Brooklyn, New York
  • Gym Contract
  • 48
  • REVIEW RATING 3/5

I joined gym told girl i did not want contract .i just wanted to pay as i go. She said no problem but i needed credit card to join.,so she could process in computer,she told me i could go online after wards and delete,put different credit card number on line so i wont be billed,and i could pay cash when i came in,she never said i was locking one yr contract. Before my one month due date i called... Read more

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  • Dec 12
  • Fitness Centers
  • New City, New York
  • Membership Cancellation
  • 120
  • REVIEW RATING 5/5

Several months ago my daughter asked that her membership be cancelled. She had not realized that such cancellation was due in writing. She was told that this would not be a problem. The following month, noticing that we were still being charged, I called to cancel the membership. I had not signed the paperwork and was not advised at the time that cancellation of membership required a written... Read more

Was this review helpful? 2 0

I am very disappointed and angry with my experience at Retro Fitness.I joined in July 2013 and gave my notice to quit in September 2013 when I found that I was pregnant.Subsequent to that I called and went in numerous times.Now it is December 2014 and I am still getting billed.Also it is unclear whether my membership has been cancelled or not. Add comment

  • Dec 02
  • Fitness Centers
  • Paramus, New Jersey
  • Membership Cancellation
  • 194
  • REVIEW RATING 5/5

Tried to cancel membership and was told had to write a letter stating I wanted to cancel. I did as they instructed and thought I was finished. Then I get a letter saying that they are looking for payment because my credit card that was used for payment had been closed. So I checked my account and shame on me I found out they have been charging me for the last 18 mo, even though I canceled... Read more

Was this review helpful? 1 0

  • Nov 21
  • Fitness Centers
  • Glen Cove, New York
  • Membership Freeze
  • 1
  • 1
  • 178
  • REVIEW RATING 4/5

I'M LEAVING THE AREA FOR WINTER AND JUST CALLED TO PUT MY MEMBERSHIP ON HOLD. THEY CAN ONLY HOLD IT FOR PART OF THE TIME WHILE I'M AWAY. I DID THE MATH AND FOUND OUT IT WAS BETTER TO CANCEL AND RE-SIGN UP WHEN I RETURN IN SPRING. THEY TELL ME THAT THE CANCELLATION STARTS IN 2 MONTHS AND I HAVE TO PAY FOR 60 DAYS WHILE I AM AWAY. WHAT A RIP-OFF. I WILL NEVER GO BACK TO THESE GUYS. THIS... Read more

Was this review helpful? 1 0

  • Oct 29
  • Fitness Centers
  • Fort Myers, Florida
  • Manager
  • 1
  • 1
  • 328
  • REVIEW RATING 5/5

This is my 2nd complaint about the Ft. Myers location since it has come under new management in March 2014. Still very unprofessional and the manager Tyler continues to display his inability to show proper customer service. Today, as I was passing the counter on my way out, this twink manager asks me if I've tried the new Retro Fitness app. I told him I wasn't going to waste my time with it. He... Read more

Was this review helpful? 5 3

  • Oct 20
  • Fitness Centers
  • Gym Membership Cancellation
  • 275
  • REVIEW RATING 4/5

No body trust if they say the membership gets cancelled with 60 days notice. Its real cheat. I am being billed till today and got a call from collections. Now am supposed to pay more than what I owe. CHEAT! CHEAT! CHEAT! Really these centers should get closed. They just want to make money and no trust to be gained by them from their customers. BEWARE OF RETRO FITNESS!!!!!!! DO NOT ENROLL... Read more

Was this review helpful? 0 0

Here I am. In a dark parking lot waiting over an hour for the gym to open. Sign says Mon thru Fri 5 am - 11pm. It is noe 6:14 am. Now I can't work out cause I'm going to be late for work. Add comment

  • Oct 08
  • Fitness Centers
  • Employees Attitude
  • 1
  • 1
  • 349
  • REVIEW RATING 5/5

I have been a member of this gym for 3 years and have always gotten an attitude from the two blondes at the front desk. Both women always give me an attitude nomatter what I do, il walk in and scan my card and they'll just ignore me not even acknowledgment! As for the situations where I've had to interact with them such as going tanning or informing them about a machine that was malfunctioning... Read more

Was this review helpful? 2 1

  • Oct 01
  • Fitness Centers
  • Holmes, Pennsylvania
  • Gym Membership
  • 329
  • REVIEW RATING 5/5

This place is horrible !!!!!! Do yourself a favor and find another gym. They will tell you what you want to hear and mislead you into signing things you don't even know your signing. STAY AWAY!!!!!! My advice for anyone who is dealing with this horrible gym and don't no what to do is call your state rep they will help you. And for anyone who is thinking about joining STAY AWAY FAR AWAY!!!!! THIS... Read more

Was this review helpful? 2 0

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