1.8
  • Price1 votes
  • Location1 votes
  • Center1 votes
  • Cancellation policy2 votes
  • Color scheme decor1 votes
  • Staff1 votes
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I was in retro in wayne nj today when I purchased my smoothe I ask them about my punch card and they had stopped them u have too be a member of that gym very upset I had bought a lot of shakes from them now I have too start all over not happy Add comment

  • Jan 09
  • Fitness Centers
  • Woodbridge, New Jersey
  • Membership
  • 1
  • 1
  • 347
  • REVIEW RATING 5/5

I've been a member at Retro for years and have signed up my family members to..I Went to the Retro in Woodbridge cause I was in the area and unknown to me there was a problem with my account. .I normally go to a different Retro..The worker at the counter ( who was rude and had a attitude ) wouldn't let me in ..So I asked to speak with the manager. So I am speaking to Monica Sanchez who is the... Read more

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  • Jan 09
  • Fitness Centers
  • New York, New York
  • Gym
  • 64
  • REVIEW RATING 3/5

I am a member of the retro in secaucus. I do there for the only reason being that the locations is bigger then the other one by my house. Everyone seems to be nice except the big guy there the one that's in charge. You walk into that place and u say good morning and he looks at you and turns his head. It's like he is mad at the world. No people skills what's so ever. I have heard that he said... Read more

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Worst customer service. Very poor quality in everything. They are cheaters, will tell you 60 day cancellation and will still charge you after which makes no sense. General manager should not be working there. Very bad attitude and does not know how to handle situations. She is not ready for this position. Do not sign up to retro worst experience ever. Add comment

Very angry at New Rochelle location. Manager did not let me cancel my membership. She had no customer service skills and did not offer me a pen and threw the contract paper at me. As well as insulting me. I hope no one else has to go threw this. Awful! And that's another reason not to go to this gym. Never going back there ever again. Add comment

  • Jan 01
  • Fitness Centers
  • Hicksville, New York
  • Membership
  • 4
  • 4
  • 120
  • REVIEW RATING 5/5

Cancelled the automatic renewal with over 60 days notice in writing and sent by Certified Mail, Return Receipt Requested. I was then billed after the membership agreement had expired. They continued to bill me. Contacting the Nassau County Department of Consumer Affairs for a resolution. http://www.nassaucountyny.gov/3445/Health-Club-Complaints They don't even have a DBA on the NYSOS website,... Read more

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  • Dec 30, 2014
  • Fitness Centers
  • Gym Equipment
  • 135
  • REVIEW RATING 4/5

joined retro...equipment was always broken...very dirty...classes sucked and they were charging additional charges for classes.The staff was very unhelpful and the owners had zero knowledge of fitness. The cancellation was a nightmare. They trainers had no clue what they were doing. They ended up pulling half the classes off the schedule. The place is a complete scam. It is no better than planet... Read more

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  • Dec 18, 2014
  • Fitness Centers
  • Brooklyn, New York
  • Gym Contract
  • 303
  • REVIEW RATING 5/5

I joined gym told girl i did not want contract .i just wanted to pay as i go. She said no problem but i needed credit card to join.,so she could process in computer,she told me i could go online after wards and delete,put different credit card number on line so i wont be billed,and i could pay cash when i came in,she never said i was locking one yr contract. Before my one month due date i called... Read more

Was this review helpful? 3 0

  • Dec 12, 2014
  • Fitness Centers
  • New City, New York
  • Membership Cancellation
  • 311
  • REVIEW RATING 5/5

Several months ago my daughter asked that her membership be cancelled. She had not realized that such cancellation was due in writing. She was told that this would not be a problem. The following month, noticing that we were still being charged, I called to cancel the membership. I had not signed the paperwork and was not advised at the time that cancellation of membership required a written... Read more

Was this review helpful? 3 0

I am very disappointed and angry with my experience at Retro Fitness.I joined in July 2013 and gave my notice to quit in September 2013 when I found that I was pregnant.Subsequent to that I called and went in numerous times.Now it is December 2014 and I am still getting billed.Also it is unclear whether my membership has been cancelled or not. Add comment

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