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1.9 Based on 54 reviews
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  • Customers like
    • Location 3
    • Price 2
    • unsettling conversation 1
  • Customers don't like
    • Cancellation policy 12
    • Staff attitude 8
    • Bad billing 5
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I would never recommend this gym. Hard to get out of contract and the customer service is aweful!!! Beware.

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Retro sucks!!! Their *** cancellation policy and billing not explained properly! Their annual fees etc are ridiculous! No wonder people are quitting and joining LA fitness!

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The manager hear is one of the most disrespectful person I have ever came across. If your not in his small click then you are nothing but a membership fee. He talk down to the costumers and soon. He talk bad about the zumba classes and but his spin classes above everything. Last but no least. When i ask why the movie room was no longer he said that spin was more important and maybe if i did a few spin classes i could lose some weight. Read more

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If your home gym is Fairfield where you have a VIP membership (that includes child sitting, tanning and classes), you can't go to Retro of Kenvil and expect them to honor your VIP membership. When you go to another gym you only have BASIC membership (access to any Retro Fitness). It sounds like Justine offered you the VIP privileged for an additional fee as a courtesy. To change your home gym to Kenvil, all you need to do is go there a few... Read more

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Manager " Carlos" at Retro in Monroe NY told me in December 2015 when i asked him can i cancel my membership today, just let your membership run out in January since you want to cancel . I asked anything else i need to do? No just don't renew it when we ask you for annual renewal. Now ....7 months later they're still charging my card and will not cancel without a letter and it takes 60 days !! WTF!! INCOMPETENT manager and I have to pay the... Read more

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I signed up for an "open" contract (month to month enrollment). I was told I could cancel or freeze when I left for college. I froze it when I left for school. I did not specify an "unfreeze" date nor did I unfreeze it but in May I was getting charged the monthly fees and late fees. I was not returning for the summer so I decided to cancel. I was told I could not cancel because I signed a contract for a yearly membership. Nowhere in my... Read more

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yes ive tried to cancel my membership 3 times and every time they have not followed through with it and i have been billed probably close to 200 dollars since trying to cancel it. they turned it over to a debt collections agency on the most recent one. i called them with a bill of $90 i owed. when i told them i previoulsy payed it off and closed my acct their, they said that they saw i had tried to pay off my membership two months ago but the... Read more

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I must say I just signed up to the gym 2 days ago. My purpose of me joining this gym was for 3 reasons. 1. Close to my job, so I get to go on my lunch breaks 2. They have classes 3. The steam room My experience so far, the steam room is out of order, apparently since before January, and they have no intentions on fixing this. That alone is a major disappointment to me. The classes for the spin class on Wednesday was not being conducted. ... Read more

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I am a member at the Retro Fitness at Route 440 in Hudson Mall Jersey City. After a nice workout on 6-4-2016 before 11:00 am, I decided to purchase myself a protein drink. As I was patiently waiting for customer before me with his friend who was not happy in return as he was paying for his drink. The customer was not happy due to not being able to purchased his $5.00 drink in his credit/debit card. The staff informed him his limit has to be... Read more

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I joined on 5-24-16 and inquired about training. I realize that training is subcontracted out but for three days I asked that someone contact me. No one has. The front desk took my number 4 times and then finally set me up with a 12pm appt and no trainer was there. The trainers are not there at that time. The staff should have known this. Once again I had to leave my number and again no call. I asked to speak with a manager and was told they... Read more

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