• unsettling conversation1 votes
  • Center1 votes
  • Price1 votes
  • Staff attitude5 votes
  • Cancellation policy4 votes
  • Bad billing3 votes
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I called to cancel my membership months ago. I go and check my checking account, Ive been getting charged for months!! I havent been there in months! Add comment

Retro on church ave in brooklyn is HORRIBLE. DO NOT PURCHASE A MEMEMEMBERSHIP. the owner benjermin has a nasty attitude he does not know how to talk to people. The staff arent the brightest bulbs either. Add comment

The place is falling apart. Management is horrible!! Assistant manager is up people's a** The place isn't so clean staff is great but sometimes none are visible to find Add comment

  • Apr 07
  • Fitness Centers
  • Newark, New Jersey
  • Personal Training
  • 92

I had a personal trainer they said retro fitness the trainer got injured on the job story why she could not keep her appt. with me her head was crack open I called two weeks later spoke with her supervisor got me appt. MARCH 31 2015 THAT IS THE QUICKEST recovery I seen trainer gone back to her job went I refused to pay next payment she refused to train me the day of my appt. They will not let... Read more

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  • Apr 06
  • Fitness Centers
  • Tenafly, New Jersey
  • Gym Equipment
  • 65

Customer service is a very low (non existent) priority of the woman who owns this gym. Recently, over a period of many days some equipment was mal functioning and staff didn't know when repairs would be made. For a number of days I asked that the owner please contact me. She never responded. On Sunday April 5th she was at the gym but avoided me. I asked why I never heard from her. Her response... Read more

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  • Mar 20
  • Fitness Centers
  • Hackensack, New Jersey
  • Staff
  • 175

What would an 82 year old woman whose husband recently passed away really do to warrant being asked to leave after over 5 years a member....mention to management that she was going to let corporate know of the equipment not working and it not being fixed. With that one complaint she was asked to leave and had her membership refunded. When I tried to contact management as to why no warnings I... Read more

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Place is actually nice but it's owners are PATHETIC,especially Rob,he has NO idea what costumer appreciation real means,HEY ROB fix the holes in the ceiling!! Add comment

  • Feb 11
  • Fitness Centers
  • West Babylon, New York
  • Gym Membership Cancellation
  • 1
  • 1
  • 730

I joined a year ago and went several times until I developed a spinal condition. I went to the club and asked to be withdrawn.. Well, you would have thought I was holding them up. They back away from the counter and said " you're under contract and you'll have to have a doctor's note that say's you're totally disabled"... My doctor wrote a note expressing my condition and they refused it because... Read more

Was this review helpful? 3 3

The floors are never level or even. I have never been to a Retro in my area that has maintained level floors. How can I expect to exercise safely? Add comment

  • Feb 04
  • Fitness Centers
  • Freeport, New York
  • Gym Contract
  • 1
  • 1
  • 467

I stopped going to this gym while I continued to pay off the full year of my contract to avoid paying a fee. When it came to the end of my contract I asked to not be auto renewed. The employee told me he would take me off of the list and I wouldn't be charged anymore. When the next month came, my account was charged again. Now they are telling me that there is a 60 day cancellation fee and it... Read more

Was this review helpful? 2 2

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