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  • Customers like
    • Center1
    • Price1
    • Location1
  • Customers don't like
    • Cancellation policy5
    • Staff attitude5
    • Bad billing3

The associates at retro suck. I wouldn't recommend this gym to anyone. Always have attitudes, they won't let you workout if you owe them a penny greddy!!! Add comment

  • Jun 29
  • Fitness Centers
  • New City, New York
  • Contract Termination
  • 37
  • REVIEW RATING 3/5

Watch Out! These SCANS ARTISTS did two different contracts for me and my husband, when I cancel my contract without problems, but my husband who works and gets 70% outside the city can not cancel his contract, hopefully, we froze the contract, returned it explain his situation without no solution , there is no sense to be a member of a GYM without reside and stay only paying indefinitely. I... Read more

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  • Jun 24
  • Fitness Centers
  • New York, New York
  • Membership
  • 1
  • 1
  • 85
  • REVIEW RATING 5/5

Are usually go once or twice a month to the Retro fitness gym in commack New York. I am extremely serious and disappointed. I lost my card a few days ago and when I went back I updated my account with the new card both my girlfriend's account and mine. However they only updated my account and forgot to update hers. The next day I go with my girlfriend it turns out that they wouldn't let us... Read more

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  • Jun 10
  • Fitness Centers
  • Hillsborough Township, New Jersey
  • Cancellation Policy
  • 207
  • REVIEW RATING 4/5

I want to cancel my retro fitness membership and not only do they require you to come in or send a written request to cancel a membership but also give a 60 day notice period to cancel?!? 60 days and you have to give a written request?! ARE YOU KIDDING ME? SO pissed off. This is 2015. Why do you need 60 days to hit a few buttons to cancel it? I hate that I have to pay all this money to a company... Read more

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Horrible customer service..once u sign up you will get billed for ever Add comment

  • May 24
  • Fitness Centers
  • Perry Hall, Maryland
  • Gym Equipment
  • 86
  • REVIEW RATING 3/5

The machines are not clean. There isn't a culture of keeping the machines clean. Management doesn't wash or wipe down the machines like they do at Planet Fitness,and the majority of the users don't wipe the machines down after use. The employees spend most of their time hanging out at the reception desk talking among themselves or wandering around the gym talking to the customers. I very seldom... Read more

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  • May 09
  • Fitness Centers
  • Deer Park, New York
  • Sanitary Conditions
  • 94
  • REVIEW RATING 4/5

The women's bathroom is not clean. Only one faucet works, there hasn't been any hangers in 7 months ( it's next door to a dollar store...$1 hangers) they're always out of toilet paper and I found a hair weave on the floor...gross! I heard they're selling the gym and the owner doesn't want to put any money into it. That's funny, because they are still collecting my money! Did I mention that some... Read more

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  • May 09
  • Fitness Centers
  • Bay Shore, New York
  • Cancellation Policy
  • 1
  • 1
  • 260
  • REVIEW RATING 4/5

Please be wary if you join this gym. I joined the East Meadow, NY location. After 12 months, I cancelled my account in January. I was then told I had a free month and it would be cancelled after that. It's May and I'm still being charged. After calling to complain to the manager she states that there's a 60 day cancellation process, and that February and March don't count because they were free.... Read more

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  • May 06
  • Fitness Centers
  • Lakewood Township, New Jersey
  • Membership
  • 114
  • REVIEW RATING 4/5

Ive been in retrofitness injackson tomsriver brick Howell in New Jersey they are all garbage, customer service is very bad they just treat u good when u don't have ur membership, they hide important stuff when u are signing in for the first time like that u have to pay60$ or more as annual "fees" they told me that I had 21 days to cancel my contract THATS A LIE. I am paying a membership and... Read more

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  • May 04
  • Fitness Centers
  • Fort Myers, Florida
  • Gym Membership Cancellation
  • 145
  • REVIEW RATING 4/5

I signed up may 2014 was told I had 1 week to cancel if it's not a fit for me I went back the next day was told I can't today bec no manager is in today or the next so I went back when manager was there and they say I can't cancel im stuck for a year. Went back and forth for month till they froze the account for 6 month now it's back open and still can't help me and I have no one willing to take... Read more

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