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  • Customers like
    • Location1
    • People1
    • unsettling conversation1
  • Customers don't like
    • Staff attitude5
    • Cancellation policy4
    • Bad billing3

  • May 24
  • Fitness Centers
  • Perry Hall, Maryland
  • 7

The machines are not clean. There isn't a culture of keeping the machines clean. Management doesn't wash or wipe down the machines like they do at Planet Fitness,and the majority of the users don't wipe the machines down after use. The employees spend most of their time hanging out at the reception desk talking among themselves or wandering around the gym talking to the customers. I very seldom... Read more

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  • May 09
  • Fitness Centers
  • Deer Park, New York
  • Sanitary Conditions
  • 57
  • REVIEW RATING 4/5

The women's bathroom is not clean. Only one faucet works, there hasn't been any hangers in 7 months ( it's next door to a dollar store...$1 hangers) they're always out of toilet paper and I found a hair weave on the floor...gross! I heard they're selling the gym and the owner doesn't want to put any money into it. That's funny, because they are still collecting my money! Did I mention that some... Read more

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  • May 09
  • Fitness Centers
  • Bay Shore, New York
  • Cancellation Policy
  • 106
  • REVIEW RATING 4/5

Please be wary if you join this gym. I joined the East Meadow, NY location. After 12 months, I cancelled my account in January. I was then told I had a free month and it would be cancelled after that. It's May and I'm still being charged. After calling to complain to the manager she states that there's a 60 day cancellation process, and that February and March don't count because they were free.... Read more

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  • May 06
  • Fitness Centers
  • Lakewood Township, New Jersey
  • Membership
  • 59
  • REVIEW RATING 4/5

Ive been in retrofitness injackson tomsriver brick Howell in New Jersey they are all garbage, customer service is very bad they just treat u good when u don't have ur membership, they hide important stuff when u are signing in for the first time like that u have to pay60$ or more as annual "fees" they told me that I had 21 days to cancel my contract THATS A LIE. I am paying a membership and... Read more

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  • May 04
  • Fitness Centers
  • Fort Myers, Florida
  • Gym Membership Cancellation
  • 69
  • REVIEW RATING 4/5

I signed up may 2014 was told I had 1 week to cancel if it's not a fit for me I went back the next day was told I can't today bec no manager is in today or the next so I went back when manager was there and they say I can't cancel im stuck for a year. Went back and forth for month till they froze the account for 6 month now it's back open and still can't help me and I have no one willing to take... Read more

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  • May 01
  • Fitness Centers
  • New Jersey, United States
  • Gym Atmosphere
  • 83
  • REVIEW RATING 4/5

Retro is a tacky gym with loud, obnoxious music. Due to the poor placement of machines, music is LOUD. Also, Retro owners lack of respect for women is unacceptable. I would advise women stay away from Retro Gyms because the owners of Retro sanction male vulgarity while women are trying to work out on the machines. I know this because I experienced this myself. I am strongly advising to... Read more

Was this review helpful? 0 0

I called to cancel my membership months ago. I go and check my checking account, Ive been getting charged for months!! I havent been there in months! Add comment

Retro on church ave in brooklyn is HORRIBLE. DO NOT PURCHASE A MEMEMEMBERSHIP. the owner benjermin has a nasty attitude he does not know how to talk to people. The staff arent the brightest bulbs either. Add comment

The place is falling apart. Management is horrible!! Assistant manager is up people's a** The place isn't so clean staff is great but sometimes none are visible to find Add comment

  • Apr 07
  • Fitness Centers
  • Newark, New Jersey
  • Personal Training
  • 147
  • REVIEW RATING 4/5

I had a personal trainer they said retro fitness the trainer got injured on the job story why she could not keep her appt. with me her head was crack open I called two weeks later spoke with her supervisor got me appt. MARCH 31 2015 THAT IS THE QUICKEST recovery I seen trainer gone back to her job went I refused to pay next payment she refused to train me the day of my appt. They will not let... Read more

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