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  • Customers like
    • People1
    • Price1
    • unsettling conversation1
  • Customers don't like
    • Cancellation policy6
    • Staff attitude5
    • Bad billing3

  • Jul 26
  • Fitness Centers
  • Bethesda, Maryland
  • Gym Charges
  • 75

I joined Retro in March, came in the gym in April to cancel and was told that there would be one more billing cycle that I would have to pay before cancellation would take effect. I was billed in June and when I was called, I was told there were actually two billing cycles and this (June) would be the last one. Now in July, I am continuing to be billed and being told it was because I selected to... Read more

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  • Jul 19
  • Fitness Centers
  • Wallingford, Connecticut
  • Retro Fitness Membership
  • 38

Retro Fitness North Haven is awesome. Just opened up in October. Very upfront about fees, cancellation policy, and memberships very detailed. Don't leave anything out. 30 day notice to cancel with doctors note, or relocation. Very lenient with what they do very family oriented . The staff and owners are awesome! Nice and spotless too! Very uppity and a great environment! The equipment is nice... Read more

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It's almost impossible to cancel this membership, been trying to contact management for about a week and no answer. I'm not paying another year like this. They take your money and then nothing matters after that. Should be able to cancel over the phone Add comment

The associates at retro suck. I wouldn't recommend this gym to anyone. Always have attitudes, they won't let you workout if you owe them a penny greddy!!! Add comment

  • Jun 29
  • Fitness Centers
  • New City, New York
  • Contract Termination
  • 111

Watch Out! These SCANS ARTISTS did two different contracts for me and my husband, when I cancel my contract without problems, but my husband who works and gets 70% outside the city can not cancel his contract, hopefully, we froze the contract, returned it explain his situation without no solution , there is no sense to be a member of a GYM without reside and stay only paying indefinitely. I... Read more

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  • Jun 24
  • Fitness Centers
  • New York, New York
  • Membership
  • 1
  • 1
  • 156

Are usually go once or twice a month to the Retro fitness gym in commack New York. I am extremely serious and disappointed. I lost my card a few days ago and when I went back I updated my account with the new card both my girlfriend's account and mine. However they only updated my account and forgot to update hers. The next day I go with my girlfriend it turns out that they wouldn't let us... Read more

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  • Jun 10
  • Fitness Centers
  • Hillsborough Township, New Jersey
  • Cancellation Policy
  • 299

I want to cancel my retro fitness membership and not only do they require you to come in or send a written request to cancel a membership but also give a 60 day notice period to cancel?!? 60 days and you have to give a written request?! ARE YOU KIDDING ME? SO pissed off. This is 2015. Why do you need 60 days to hit a few buttons to cancel it? I hate that I have to pay all this money to a company... Read more

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Horrible customer service..once u sign up you will get billed for ever Add comment

  • May 24
  • Fitness Centers
  • Perry Hall, Maryland
  • Gym Equipment
  • 112

The machines are not clean. There isn't a culture of keeping the machines clean. Management doesn't wash or wipe down the machines like they do at Planet Fitness,and the majority of the users don't wipe the machines down after use. The employees spend most of their time hanging out at the reception desk talking among themselves or wandering around the gym talking to the customers. I very seldom... Read more

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  • May 09
  • Fitness Centers
  • Deer Park, New York
  • Sanitary Conditions
  • 117

The women's bathroom is not clean. Only one faucet works, there hasn't been any hangers in 7 months ( it's next door to a dollar store...$1 hangers) they're always out of toilet paper and I found a hair weave on the floor...gross! I heard they're selling the gym and the owner doesn't want to put any money into it. That's funny, because they are still collecting my money! Did I mention that some... Read more

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