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  • Customers like
    • Price 2
    • Location 2
    • unsettling conversation 1
  • Customers don't like
    • Cancellation policy 10
    • Staff attitude 7
    • Bad billing 4

Please see contract agreement 7409-05XXX and 7409-05XXX which belong to my wife and I. We joined the Babylon NY retro on Black Friday in November 2015. We have both been paying the dues for the past 18 months and not once have we been to the Gym. We are both retired and responsible for our grand kids care and just don't have the time to go. In the beginning of March, our credit cards were expiring and we were changing cards, so I phoned the... Read more

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I was never told that I was doing a contract. I would've never agreed Bc I didn't want to have to deal with a contract. The personal trainer was disgusting by making comments and touching me when he didn't have to which made me feel very uncomfortable. I have previously emailed the gym and have never received any response from the owner. I went to the gym and the owner didn't care he just said he would talk to the trainer took my number but then... Read more

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The owner at bay shore ny retro fitness is rude, disrespectful, and doesn't know how to handle customer issues Add comment

i had a doctors note to cancel my membership. They would not let me cancel. they said that they will put it on hold. I told them i did not WANT them to put it on hold and to cancel it. They would not let me. Now, i have over $1400 bill in collections. i HATE retro fitness. I wish I knew about this BEFORE i joined and they are nasty, phony, mean and RACIST on STATEN ISLAND! The one on Richmond avenue. It is dirty and the atmosphere is not for... Read more

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the retro fitness gym in east Brunswick nj is always dirty from the child care room to every single machine in the facilities the manager Lynn is the worst of all she is rude and has a bad taste for the music she plays wont ever go back for example the toilet in the bathroom are always lacking paper and clogged and flooded with waste all over the floors I express this to Lynn and she stated with a attitude that she had no maintenance guy on duty... Read more

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Your hours are absolutely terrible! Its great you open early but you close at 7pm on Saturdays? Some people work full time on Saturdays, probably more than you'd think, and can't get there during the day and by the time to the gym they have to rush and probably not even get a full or good workout in? I understand if you want to close earlier on Saturdays but 7 is ridiculous. 9 would be more realistic. Read more

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This place is a joke They will not let me cancel they put me in collections and when I call they do not wanna help. I will call the BBB tomorrow and have the health inspector in there place cause there is violations all over the place. I will be posting everyday till they take me out of collections. I wouldn't step foot in this place. They treat there customers like trash. I called today and asked to have the owner call me back I never... Read more

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My daughter joined using my credit card. Several months later after attempting to cancel membership in person, faxed letter etc they still proceed to bill me. I called today and told again that manager is busy and will call back. She even stated they have the records, but cant read them. Cancelling my credit card as well as filing a dispute with you and will now get an attorney involved. Hope you have deep pockets because its people like... Read more

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I was not satisfied about cancelling you contract once it's up, they want to charge 2 additional months before completely closing out the account, I'm 6 months pregnant I do not attend the gym since, but yet to close my account they want more money even if I'm not attending, very bad service, the toilets barely work, it's very dirty, they do car about their customers Add comment

I WAS A MEMBER FOR 10 YEARS THEN ONE DAY ONE OF THE EMPLOYEES WHO SEEMED TO HIGH AT THE TIME, IMPLIED I WAS STEALING A DRINK. MANAGEMENT OF COURSE SAID SHE WAS DOING HER JOB. ALL THE STAFF HERE ARE RUDE AND UNFRIENDLY. THERE ARE SO MANY OTHER OPTIONS. THE PLACE IS OLD AND FILTHY. GO ELSEWHERE! TRY RETRO TOMS RIVER. STAFFIS MUCH NICER AND THE PLACE IS NEW AND SO CLEAN!! STAY AWAY FROM THE BRICK LOCATION AT ANY COST!! Read more

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