Submit ›
or
1.8 Based on 52 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location 3
    • Price 2
    • unsettling conversation 1
  • Customers don't like
    • Cancellation policy 12
    • Staff attitude 8
    • Bad billing 5

Manager " Carlos" at Retro in Monroe NY told me in December 2015 when i asked him can i cancel my membership today, just let your membership run out in January since you want to cancel . I asked anything else i need to do? No just don't renew it when we ask you for annual renewal. Now ....7 months later they're still charging my card and will not cancel without a letter and it takes 60 days !! WTF!! INCOMPETENT manager and I have to pay the... Read more

Was this review helpful? 0 0

I signed up for an "open" contract (month to month enrollment). I was told I could cancel or freeze when I left for college. I froze it when I left for school. I did not specify an "unfreeze" date nor did I unfreeze it but in May I was getting charged the monthly fees and late fees. I was not returning for the summer so I decided to cancel. I was told I could not cancel because I signed a contract for a yearly membership. Nowhere in my... Read more

Was this review helpful? 0 0

yes ive tried to cancel my membership 3 times and every time they have not followed through with it and i have been billed probably close to 200 dollars since trying to cancel it. they turned it over to a debt collections agency on the most recent one. i called them with a bill of $90 i owed. when i told them i previoulsy payed it off and closed my acct their, they said that they saw i had tried to pay off my membership two months ago but the... Read more

Was this review helpful? 0 0

I must say I just signed up to the gym 2 days ago. My purpose of me joining this gym was for 3 reasons. 1. Close to my job, so I get to go on my lunch breaks 2. They have classes 3. The steam room My experience so far, the steam room is out of order, apparently since before January, and they have no intentions on fixing this. That alone is a major disappointment to me. The classes for the spin class on Wednesday was not being conducted. ... Read more

Was this review helpful? 0 0

I am a member at the Retro Fitness at Route 440 in Hudson Mall Jersey City. After a nice workout on 6-4-2016 before 11:00 am, I decided to purchase myself a protein drink. As I was patiently waiting for customer before me with his friend who was not happy in return as he was paying for his drink. The customer was not happy due to not being able to purchased his $5.00 drink in his credit/debit card. The staff informed him his limit has to be... Read more

Was this review helpful? 0 0

I joined on 5-24-16 and inquired about training. I realize that training is subcontracted out but for three days I asked that someone contact me. No one has. The front desk took my number 4 times and then finally set me up with a 12pm appt and no trainer was there. The trainers are not there at that time. The staff should have known this. Once again I had to leave my number and again no call. I asked to speak with a manager and was told they... Read more

Was this review helpful? 0 0

Good Afternoon, My wife and are have been members at Retro for a little under a year. we joined Fairfield NJ. A few months ago we moved to Roxbury, however we planned on keeping our membership until I realized how unfriendly the manager is at Retro of Kenvil. Although we have a vip friendship I found out the hard way that Tanning and babysitting is extra at my new home gym. After a staff member told me in April that it would be ok since we were... Read more

Was this review helpful? 0 0

Watch out everyone, Retro Fitness does not like to hear the truth. Apparently, expressing how you feel about their facilities is a crime to them and one of the consequences is cancelling your membership upon doing so. I recently wrote a review about the Bayshore location and I will say it again: The Retro Fitness in Bayshore is very dirty, it seems as if they can't afford anyone to clean and maintain the facility for their customers, and... Read more

Was this review helpful? 0 0

Retro fitness hillsboro N.J. is under new management. With the new manger she wants clients to pay $8.00 more. To take a class she is teaching. She is also trying to teach classes while trying to manage a gym and attend to clients. She is also taking classes away from the gym. That the members love. And now will not be able to take because of the trainers are all leaving. To join other gyms nearby. Members are complaining about the services.... Read more

Was this review helpful? 0 0

*** that retro fitness. Customer service smilling at you only when u have to sign in. They can suck my big johnson

Add comment
Did not find what you were looking for?
 
×
You are reading about Retro Fitness.
Filing a new complaint about
×