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  • Customers like
    • People1
    • Price1
    • unsettling conversation1
  • Customers don't like
    • Cancellation policy7
    • Staff attitude5
    • Bad billing4

  • Aug 20
  • Fitness Centers
  • Hicksville, New York
  • 86
  • REVIEW RATING 4/5

Retro Fitness has rude staff members that make you feel like you are nothing but a dollar sign. It is almost impossible to cancel a membership. I tried 3 different times to cancel and there was always a weak excuse as to why it didn't go through. You have to pay for 60 days in order to cancel, even with extenuating circumstance. I had a surgery and could not go in person to cancel. They told me... Read more

Was this review helpful? 0 0

I went into the Hempstead location to try and have my husband membership cancelled because he is disable and did this behind my back the staff was rude and unhelpful. I'm disappointed in this gym and I'm very concerned about having people sign contracts you never seen I ask for a copy and there was a check in the place of the signatures. I will hire a lawyer to get out of this membership Add comment

  • Aug 13
  • Fitness Centers
  • Brooklyn, New York
  • Retro Fitness Cancellation Policy
  • 13
  • REVIEW RATING 4/5

we moved to california... retro fitness refuses to cancel and continues to charge our account. Since our credit card was due to expire July 1, we figured the card would no longer work but Retro Fitness is managing to still remove funds from our bank. I called and the manager was rude. I told him i would take it up with my bank and he said he didn't care. some customer service retro fitness!. The... Read more

Was this review helpful? 0 0

  • Aug 11
  • Beauty Centers and Spas
  • Berkeley Township, New Jersey
  • Retro Fitness Cancellation Policy
  • 99
  • REVIEW RATING 4/5

I cancelled my daughter and my account in May. I was billed for both accounts in June as I was told they would bill for one more cycle. As of July my account was cancelled but my daughter's account continues to be charged. I was now just hit with an $85 renewal fee for her account. Aside from the account being cancelled she couldn't use to membership even if she wanted to. She is 12 years old... Read more

Was this review helpful? 0 0

  • Aug 10
  • Fitness Centers
  • Melville, New York
  • Retro Fitness Cancellation Policy
  • 64
  • REVIEW RATING 4/5

I was joined Retro for more than a year and things happen, I moved to another state in May, where gym is kind of far from me. I strongly believed there is no contract and cancel anytime. In May I was told to send them 60 days notice. I needed to travel all the way from my new place to them (because other Retro fitness have no access to my profile) to bring oficial letter. Then, they told that is... Read more

Was this review helpful? 0 0

  • Aug 04
  • Fitness Centers
  • Lakewood Township, New Jersey
  • Retro Fitness Membership
  • 109
  • REVIEW RATING 4/5

I signed up last November and I did not enjoy the retro gym at all.I called in and was told I can cancel my member ship.the lady took my information down and said it will be cancelled within 24 hours.the next day I get a call from a different lady saying it was a mistake and my membership can't be cancelled.what kind of service is this? Why can't my membership be cancelled? I was never informed... Read more

Was this review helpful? 0 1

  • Jul 26
  • Fitness Centers
  • Bethesda, Maryland
  • Retro Fitness Membership
  • 177
  • REVIEW RATING 4/5

I joined Retro in March, came in the gym in April to cancel and was told that there would be one more billing cycle that I would have to pay before cancellation would take effect. I was billed in June and when I was called, I was told there were actually two billing cycles and this (June) would be the last one. Now in July, I am continuing to be billed and being told it was because I selected to... Read more

Was this review helpful? 0 0

  • Jul 19
  • Fitness Centers
  • Wallingford, Connecticut
  • Retro Fitness Membership
  • 80
  • REVIEW RATING 4/5

Retro Fitness North Haven is awesome. Just opened up in October. Very upfront about fees, cancellation policy, and memberships very detailed. Don't leave anything out. 30 day notice to cancel with doctors note, or relocation. Very lenient with what they do very family oriented . The staff and owners are awesome! Nice and spotless too! Very uppity and a great environment! The equipment is nice... Read more

Was this review helpful? 1 1

It's almost impossible to cancel this membership, been trying to contact management for about a week and no answer. I'm not paying another year like this. They take your money and then nothing matters after that. Should be able to cancel over the phone Add comment

The associates at retro suck. I wouldn't recommend this gym to anyone. Always have attitudes, they won't let you workout if you owe them a penny greddy!!! Add comment

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